Client workCommunity sport & events

Registration system

From buried information and manual tracking to one connected registration system across eight regions.

CategoryWebsite & Systems Integration
EngagementProject
Steps06
01 · The situation

Where they started.

The website was not converting visitors into registrations. Festival information was buried, the sign-up process created friction, and once teams registered, everything (capacity, follow-up, team details) was managed manually.

The events were growing, but the systems behind them were not keeping up.

Festival information hard to find; sign-up friction
Buried
Capacity, follow-up, and team details stitched from inboxes
Manual
02 · The approach

Clear the path to sign-up.

A redesigned Squarespace site with custom features that showcase each festival and create clear registration pathways. A multi-step form walks clubs through sign-up in minutes, broken into four simple stages: Festival, Team, Contacts, Confirm.

Junior Community Rugby Festivals website mockup showing the registration landing page, organisation dashboard, and multi-step team registration form
03 · The build

Registration becomes the spine.

Every registration flows straight into Airtable, where it becomes the spine of the operation: lead management, follow-up, and live event capacity tracking across all eight locations.

Organisers see who is registered and how full each festival is in real time, instead of stitching it together from inboxes and spreadsheets.

YesNoSign-upMulti-step formRegistrationAirtableCapacity left?Confirm teamEmailWaitlistFollow-upUpdate capacityLive · 8 regionsEvent readyOrganisers
04 · Eight regions, one spine

Capacity in real time.

Live event capacity tracking across all eight regional festivals. Organisers see who is registered and how full each festival is without opening a spreadsheet.

Junior Community Rugby Festivals website mockup showing the registration landing page, organisation dashboard, and multi-step team registration form
Regional festivals on one system
8
Airtable spine for leads, follow-up, capacity
1
05 · Under three minutes

Minutes, not hours.

The multi-step form guides teams through registration in under three minutes. Clubs pick their festival, enter team and contact details, and confirm without fighting the site.

To complete a team registration
<3 min
Steps: Festival, Team, Contacts, Confirm
4
06 · Results

One connected system.

From buried information and manual tracking to a connected registration system across eight regional festivals. Capacity, leads, and follow-up are all managed from one Airtable system.

Buried info, manual tracking, inbox stitching
Before
Clear sign-up, live capacity, one Airtable spine
After

Results

Eight regional festivals on one connected system, with teams through registration in under three minutes and capacity visible in real time.