Where they started.
The website was not converting visitors into registrations. Festival information was buried, the sign-up process created friction, and once teams registered, everything (capacity, follow-up, team details) was managed manually.
The events were growing, but the systems behind them were not keeping up.
- Festival information hard to find; sign-up friction
- Buried
- Capacity, follow-up, and team details stitched from inboxes
- Manual
